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Understand the Rules Before You Play

surya87 operates under a defined set of legal terms that govern how your account works, what we collect, and how disputes are handled — availability depends on local law and eligible regions in Indonesia.

Terms of UseAccount PolicyPrivacy ConditionsCookie NoticeJurisdiction Clause
surya87 Understand the Rules Before You Play
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We apply specific, consistent practices around data handling, account security, and cookie use. These are not vague commitments — each one maps to a clear process in your account and in how we store and use the information you provide.

Data Retention

Account data — including your registered wallet details for DANA, OVO, or GoPay — is retained only as long as required for compliance or dispute resolution, then deleted per our retention schedule.

Cookie Use

We use session cookies to keep your account login active and preference cookies to remember your lobby settings. You can manage cookie permissions from the browser settings on your device.

Account Security

Each login triggers an OTP sent to your registered contact. Two-step verification applies to withdrawal requests, ensuring your wallet — whether linked to OVO or GoPay — is confirmed before funds move.

Request or Change Your Data

You can request a copy of your stored data or ask us to correct it by contacting support via live chat or email. Identity verification is required before we process any data amendment.

LEGAL CONTACT

Reach Us on a Legal or Policy Question

If you have a specific question about how our terms apply to your account — whether it's about a transaction involving OVO or GoPay, a data request, or a dispute — use the channels below. Our support team handles policy-related queries separately from general account help, so flag the topic clearly when you reach out.

Live Chat Open the chat window from your account dashboard. State your query is policy-related so the agent routes it to the right team without delay.
Email Support Send your legal or account-policy query to our support email. Include your registered wallet type — DANA, OVO, or GoPay — for faster identity verification.
Account Help Centre Log in and navigate to the Help section. Policy documents, term versions, and data-request forms are accessible directly from your account settings page.

Common Questions About Our Terms and Policies

These are the questions we hear most often about legal terms, account conditions, and data rights. If yours isn't listed, reach us through live chat or email with your account details ready.

Access and applicable conditions depend on local law in your region. It is your responsibility to confirm that using surya87 is permitted where you are located before opening an account.

Wallet identifiers and transaction records are held for a compliance retention period after account closure, then deleted. You can request specifics about your data via our support email.

Yes. Submit a data request through live chat or email. We verify your identity first — usually through your registered contact and wallet type — then send the data within our standard response window.

Accounts may be suspended for verified fraud, identity inconsistencies, or breach of our usage terms. We notify you through your registered contact when a suspension is applied and explain the next steps.

Disputes involving DANA, GoPay, or OVO transactions are reviewed against our transaction records and your wallet history. Contact support with the transaction reference and wallet type to open a formal dispute review.

We notify account holders via the contact channel on file when a material policy change occurs. Continuing to use your account after the update date is treated as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.